Overview
Customer Satisfaction Engineer – Ostrava Area Jobs in Bakov nad Jizerou, Central Bohemia, Czechia at Versigent
Title: Customer Satisfaction Engineer – Ostrava Area
Company: Versigent
Location: Bakov nad Jizerou, Central Bohemia, Czechia
Please note that while this role is currently posted in Bakov nad Jizerou, it will support a customer located near Ostrava. The employee will work directly from the customer’s site.
Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified, automated and connected products.
As a standalone company, we combine deep engineering expertise with the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think with precision and deliver at scale — helping customers do more without adding cost, weight or complexity.
What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas move faster, ownership is real and impact is visible.
YOUR ROLE
As a Customer Satisfaction Engineer, you will be responsible for ensuring high levels of customer satisfaction and maintaining robust quality standards across assigned value streams. You will act as the voice of the customer within the organization, driving continuous improvement and ensuring compliance with automotive and customer-specific requirements.
Responsibilities
Customer Satisfaction & Quality Performance
- Ensure customer satisfaction and achieve quality KPIs across assigned value streams
- Act as the main contact for customer quality issues and lead escalations
- Drive problem-solving activities and ensure timely corrective actions
- Monitor performance metrics and manage customer communication
Problem & Prevention Management
- Own the quality problem management system and coordinate containment actions
- Lead continuous improvement initiatives (e.g. PDCA, QRQC, Kaizen)
- Monitor production processes and prevent quality risks
- Support plant quality teams and process surveillance
Quality Systems & Compliance
- Ensure compliance with IATF 16949 and customer requirements (AIAG, VDA)
- Maintain quality documentation and support audits
- Manage Customer Specific Requirements (CSR)
Product & Process Changes / New Projects
- Ensure safe implementation of product and process changes
- Support PPAP and introduce additional quality controls during changes
- Contribute to risk identification (PFMEA) and safe project launches
Quality Assurance Development & Collaboration
- Support development of the quality assurance system
- Ensure effective implementation of quality controls
- Collaborate with internal teams, plants, and suppliers
- Act as the Voice of the Customer within the organization
Qualifications
- Bachelor’s degree in Engineering or a related field
- Experience in quality engineering, preferably in the automotive industry
- Strong knowledge of quality standards (IATF 16949, AIAG, VDA)
- Experience with problem-solving methodologies (8D, PDCA, root cause analysis)
- Familiarity with PPAP, PFMEA, control plans, and audit processes
- Ability to analyze data and drive continuous improvement initiatives
- Strong communication and stakeholder management skills
- Experience working with customer quality issues and audits
- Fluent English (spoken and written)
WHY JOIN US?
- Grow with purpose. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
- Do work that shows up in the real world. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting.
- Succeed with the right support. We provide the tools, resources, and environment needed to perform at a high level and sustain that success.
APPLY TODAY!
If you are looking for a role where you can grow, contribute, and see the direct impact of your work, we encourage you to apply and be part of what Versigent is building next.
Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent.
Privacy Notice – Active Candidates: https://www.versigent.com/privacy-statement
Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
