Overview
Customer Quality Manager Jobs in Columbus, Ohio Metropolitan Area at Piper Maddox
Title: Customer Quality Manager
Company: Piper Maddox
Location: Columbus, Ohio Metropolitan Area
About Us
We are building a large-scale, next-generation advanced manufacturing facility backed by global industry leaders. With significant investment and rapid growth underway, our team is scaling from startup to a high-volume, industry-leading operation. This is a rare opportunity to join early, help shape systems and processes from the ground up, and play a key role in delivering high-quality products to a global customer base.
Why Join Us
- Be part of a high-growth manufacturing buildout with strong financial backing and long-term stability
- Step into a highly visible, customer-facing leadership role
- Influence quality systems, standards, and customer engagement strategies from day one
- Work cross-functionally with engineering, production, and global stakeholders
- Competitive compensation, benefits, and clear career advancement opportunities
Job Details
- Lead customer-facing quality programs, including in-process monitoring and pre-shipment inspection, ensuring alignment with customer requirements and industry standards
- Manage and develop a team of quality specialists and operators supporting inspection, testing, and audit activities
- Coordinate with customers and third-party auditors to align on inspection plans, sampling protocols, and reporting timelines
- Drive defect reduction and customer complaint resolution through structured root cause analysis (8D, Six Sigma, etc.) and cross-functional collaboration
- Own reporting, scheduling, and resource planning to ensure consistent execution of quality inspections and timely shipment approvals
Qualifications
- Bachelor’s degree in Engineering or related field with 8+ years of manufacturing experience (e.g., energy, electronics, semiconductor, automotive)
- 5+ years of experience in customer quality, with strong hands-on expertise in inspection, testing, and quality investigations
- Proficiency in structured problem-solving methodologies (e.g., 8D, Six Sigma) and ability to interpret technical drawings, specifications, and quality standards
