Overview
Customer Operations Specialist – Auto Jobs in Lexington, KY at Jobot
Title: Customer Operations Specialist – Auto
Company: Jobot
Location: Lexington, KY
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Job details:
Customer Operations Specialist/$$$/Great Opportunity for Growth!
This Jobot Job is hosted by: Evan Flynn
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and sending us your resume.
Salary: $24 – $28 per hour
A bit about us:
Our client is a regional full-service fleet/truck parts and repair facility.
Why join us?
- Medical/Dental
- 401k
- Profit Sharing
- LTD/STD
Job Details
Job Details:
We are seeking a dynamic individual for our Customer Operations Specialist – Auto position. This role is an integral part of our team, serving as the primary point of contact for our valued customers in the automotive industry. You will be responsible for providing exceptional customer service, handling online sales, managing invoices and maintaining our customer database. This position offers an exciting opportunity to work in a fast-paced, high-energy environment where no two days are the same.
Responsibilities:
1. Provide exceptional customer service: You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience at all times.
2. Manage online sales: You will be responsible for managing digital and online sales, including processing orders, handling returns, and resolving any issues that may arise.
3. Handle invoicing: You will be responsible for creating and managing invoices, ensuring that all information is accurate and up-to-date.
4. Maintain customer database: You will be responsible for maintaining our customer database, ensuring that all information is accurate and up-to-date.
5. Collaborate with team: You will work closely with our sales and technical teams to ensure that all customer needs are met and that we are providing the best possible service.
Qualifications:
1. Experience: At least 2 years of experience in a customer service role, preferably in the automotive industry. Experience with digital and online sales, invoicing, and database management is required.
2. Skills: Excellent communication and interpersonal skills. Ability to handle multiple tasks simultaneously and prioritize effectively. Strong problem-solving skills and the ability to think on your feet.
3. Knowledge: In-depth knowledge of the automotive industry and its products. Familiarity with online sales platforms and invoicing software.
4. Personal qualities: A positive, customer-focused attitude. Ability to work well in a team and to build strong relationships with customers.
5. Technical skills: Proficiency in Microsoft Office Suite, particularly Excel and Word. Familiarity with CRM systems and database management.
If you are a driven individual with a passion for customer service and the automotive industry, we would love to hear from you. Apply today and join our dynamic team!
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
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