Overview
Customer-Focused Lead Service Advisor Jobs in Vancouver, Canada at Granville & Avery Automotive
Become a crucial part of Granville & Avery Automotive as their Lead Service Advisor. This position emphasizes exceptional customer care and the implementation of modern systems in a friendly Vancouver shop.
As the Lead Service Advisor, you will oversee the entire customer journey while reinforcing positive relationships. Experience in customer service leadership is preferred, ideally within the automotive sector, but candidates from other service industries with car knowledge are also welcome. Strong communication skills and the ability to manage expectations are vital.
Key Responsibilities:
• Engage professionally with customers via all communication channels
• Clearly explain technical issues and provide estimates
• Foster long-term customer relationships and handle bookings
• Implement technology improvements and streamline processes
• Collaborate with owners on shop efficiencies
Requirements:
• Experience in customer-facing leadership roles
• Strong communication skills for technical explanations
• Knowledgeable about automotive systems
• Comfortable with shop management software
• Detail-oriented and organized
Join a family-run team and transform customer experiences at Granville & Avery Automotive.
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Title: Customer-Focused Lead Service Advisor
Company: Granville & Avery Automotive
Location: Vancouver, Canada
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