Overview
Customer Care Manager Jobs in Bengaluru, Karnataka, India at Mercedes-Benz Viva Star
Title: Customer Care Manager
Company: Mercedes-Benz Viva Star
Location: Bengaluru, Karnataka, India
Company Description Mercedes-Benz Viva Star is a premier destination for the Mercedes-Benz experience in Bengaluru, offering model showcases, walkarounds, and curated events. The dealership is focused on delivering excellence, precision, and customer-centric luxury at every touchpoint. Team members work in an environment that values professionalism, high service standards, and continuous learning about the latest Mercedes-Benz products and innovations. Customers can rely on the dealership for personalized support and expert guidance throughout their ownership journey.
Role Description The Customer Care Manager SAfter Sales is a full-time, on-site role based in Bengaluru, responsible for overseeing all aspects of customer service and satisfaction. This role involves managing customer interactions, addressing inquiries and concerns, coordinating with sales and service teams, and ensuring timely resolution of issues. The Customer Care Manager will monitor customer feedback, analyze service metrics, and implement improvements to enhance the overall customer experience. Daily tasks include supervising customer support staff, maintaining service quality standards, preparing reports on customer satisfaction trends, and supporting customer-centric initiatives and events. The role requires a strong commitment to creating a welcoming environment and maintaining the standards of the Mercedes-Benz brand.
Qualifications
- Customer-focused skills: ability to drive Customer Satisfaction and oversee Customer Service Management.
- Service and support skills: experience in handling Customer Support and managing escalations effectively.
- Analytical skills: capability to interpret customer feedback and service data to identify trends and improvements.
- Communication skills: strong verbal and written Communication abilities to engage with customers and internal teams.
- Relevant experience in customer care or service management, preferably in automotive or premium retail environments.
- Proven leadership and team management skills, with the ability to coach and develop customer-facing staff.
- Strong organizational and time management skills, with attention to detail and follow-through.
- Bachelor’s degree in Business, Management, Hospitality, or a related field is preferred.
- Comfort working with CRM systems and basic office software (e.g., email, spreadsheets, presentation tools,,DMS).
