Overview
Chrysler Automotive Service Advisor Jobs in Concord, USA at Hendrickvwofconcord
Hendrick Chrysler Dodge Jeep Ram FIAT of Concord
Location:
7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027
Summary
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.
Supervisory Responsibilities
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Meets dealership’s standards for repair and order production.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
Field of Study/Work Experience
Desired Work Experience
Education/Experience
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.
Certificates and Licenses
Computer Skills
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability
Ability to add, subtract, multiply and divide.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do…
Title: Chrysler Automotive Service Advisor
Company: Hendrickvwofconcord
Location: Concord, USA
Category:
