Overview
Body Shop Manager Jobs in Cardiff, UK at Experis
Hours: Full-time — Monday to Friday (08:00–18:00), every 3rd Saturday (08:30–13:00)
About the Company (Anonymous Version)
A long-established, family-run automotive group operating multiple franchised dealerships is seeking a highly organised and proactive Workshop Controller
. The business manages sales, servicing, and maintenance across several well-known vehicle brands and supports approximately 50 workshop customer visits per day.
The company has a customer‑centric culture and operates across telephone, digital, and face‑to‑face channels. This role plays a key part in ensuring workshop efficiency, customer satisfaction, and operational compliance.
Role Overview
The Workshop Controller will oversee the daily running of a busy workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.
Key Responsibilities Workshop Performance
- Achieve daily and monthly revenue targets and KPIs.
- Maximise workshop efficiency and minimise technician idle time.
- Ensure all required parts are ordered and available before job dates.
- Communicate daily with customers regarding progress and optional upsell work.
- Work closely with the Booking Advisor to review and manage job card appointments.
Quality & Compliance
- Oversee job card accuracy and ensure all documentation is completed.
- Conduct quality control checks and ensure manufacturer brand compliance.
- Maintain audit readiness across all manufacturer and ISO checks.
- Enforce Health & Safety compliance at all times.
Workshop Operations
- Manage workshop access and security of tools, equipment, and consumables.
- Perform quarterly stock checks on specialist equipment and tooling.
- Maintain workshop cleanliness and operational discipline.
- Oversee valeting quality and subcontractor relationships.
- Ensure adequate staffing during opening hours.
- Support and discipline workshop staff as required.
Ideal Candidate Profile
- Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
- Strong understanding of workshop scheduling, job allocation, and efficiency management.
- Excellent communication and customer service skills.
- Strong organisational ability and a methodical approach.
- Confident leading and motivating workshop staff.
- Able to work in a fast‑paced environment and maintain high standards.
How to apply?#J-18808-Ljbffr
Title: Body Shop Manager
Company: Experis
Location: Cardiff, UK
Category:
