Overview

Automotive Technical Diagnostic Support Jobs in Rome, Latium, Italy at MSX International

Title: Automotive Technical Diagnostic Support

Company: MSX International

Location: Rome, Latium, Italy

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.


Job Descriptio

nThe role of Technical Diagnostic Support provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues. The role collaborates closely with Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post‑sales service quality

.This position directly impacts customer satisfaction, service lead times, first‑time‑fix rates, and dealer efficiency

.
Key activities and responsibilitie

  • s:Serve as the primary point of contact for technical escalations from dealers and Level 1 suppor
  • t.Diagnose complex vehicle issues using OEM diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical schematics to guide accurate repair
  • s.Provide expert guidance on one or more domains: chassis/body, telematics and multiplexing (including OTA updates), low‑emission vehicles (LEV/PHEV), gasoline/diesel powertrains, and transmission
  • s.Coordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions, and contribute to field fixes and technical bulletin
  • s.Support dealer workshops with structured troubleshooting steps, repair procedures, and parts recommendations to improve first‑time‑fi
  • x.Maintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcome
  • s.Monitor KPIs (case resolution time, repeat repair rate, customer satisfaction, warranty cost impact) and drive continuous improvement initiative
  • s.Ensure compliance with safety, quality standards, and OEM procedures during all support activitie
  • s.Collaborate cross‑functionally to improve serviceability of new products and contribute feedback to product developmen

t.
Qualificati

  • onsProven experience in automotive aftersales and advanced technical diagnostics within dealer or OEM environmen
  • ts.Track record resolving complex, multi‑system faults and guiding workshop teams through structured diagnosti
  • cs.Experience collaborating with engineering, quality, and supplier teams on field issues and corrective actio
  • ns.Background in creating technical guidance, training content, or knowledge base articles is a pl
  • us.Strong practical and theoretical understanding of modern automotive systems and diagnostics workflo
  • ws.Proficiency with OEM diagnostic platforms and procedures (e.g., Diagbox, wiTEC
  • H).Ability to read and interpret electrical wiring diagrams and technical documentati
  • on.Deep knowledge in at least one of the following domai
  • ns:Chassis and body syst
  • emsTelematics, CAN/multiplexing, and Over‑The‑Air (OTA) update proces
  • sesLow‑emission vehicles (LEV, PHEV) high‑voltage systems and saf
  • etyGasoline/diesel engines and transmissions (mechanical/electronic contr
  • ol)Working knowledge of warranty processes, service quality KPIs, and dealer operatio
  • ns.Good command of English; additional languages are an advanta
  • ge.Advanced diagnostics using Diagbox/wiTECH and related OEM tools; data logging, ECU interrogation, and fault tree analys
  • is.Electrical diagnosis: schematic interpretation, multimeter/oscilloscope measurements, signal analys
  • is.Software update and configuration procedures, including OTA readiness and rollback concep
  • ts.Use of technical information systems, service portals, and case management too
  • ls.Root cause analysis methodologies (e.g., 5‑Why, Ishikawa) and structured troubleshooti
  • ng.Competent with MS Office/Google Workspace for reporting and technical documentati
  • on.Customer and cost sensitivity with a focus on first‑time‑fix and minimizing repeat repai
  • rs.Excellent communication: ability to synthesize complex technical issues into clear, actionable guidance for workshop personn
  • el.Strong organizational skills and coordination across multiple stakeholders and concurrent cas
  • es.Training and coaching mindset; capable of delivering concise, impactful technical sessio
  • ns.Autonomy and accountability in case ownership, with proactive follow‑up until resoluti
  • on.Analytical thinking, problem solving, and attention to detail under time constrain
  • ts.Teamwork and collaboration in a cross‑functional, international environme

nt.
Additional informat

  • ion:CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi, Livel
  • lo 3RAL 30000-33000

EUR

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