Overview
Automotive Service Advisor Jobs in Norwalk, USA at Garavel Chrysler Jeep Dodge Ram
Garavel Chrysler Jeep Dodge Ram is a Wrench Way Top Shop!
Check out our Top Shop page to see photos and detailed information about what it’s like to work at our shop.
Garavel CJDR, located in Norwalk, CT, has been your family Chrysler, Jeep, Dodge, and Ram dealership since 2002. We are Connecticut’s highest-volume Jeep dealership and
Dealer Rater of the Year
11 years in a row! At Garavel, we want to enhance the car ownership experience – whether repairing a car, providing parts, or selling one. We hire for attitude, and we train for skills.
Grow your career at Garavel Auto Group!
What We Offer
- Competitive pay plan
- Employee discounts on parts and service
Schedule
Monday – Friday (hours between 7 am – 6:00 pm), Rotate every 3rdSaturday (7:00 am – 3:00 pm)
Job Summary
The Service Advisor’s duty is “to merchandise time, mileage and maintenance.” The Service Advisor is the main liaison between customers and service technicians. Their main objectives are to:
Essential Duties
- Service vehicles, completing the main customer concern before any additional services
- Dispatch work to a designated team of technicians
- Communicate results of the multi-point inspection to customers
- Get necessary customer/warranty work approvals
- Invoice tickets with proper legal verbiage and correct warranty verbiage
- Regularly update customers on the status of their repairs
- Follow up individually with customers post-service
Requirements/ Experience
- A minimum of 2 years as a Service Advisor is required
- Bi-lingual Spanish is a plus but not required.
- Friendly personality – if you don’t love people, this is not for you
- Excellent verbal and written communication skills (be direct but polite)
- Ability to explain complex automotive repairs simply
Physical Demands:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Walk the dealership lot and showroom floor
- Bend, squat, or climb stairs occasionally
- Ability to lift up to 25 lbs occasionally
Garavel Chrysler Dodge Jeep Ram is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D
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Title: Automotive Service Advisor
Company: Garavel Chrysler Jeep Dodge Ram
Location: Norwalk, USA
Category:
