Overview
Automotive Service Advisor Jobs in Castlebar, County Mayo, Ireland at Shaw Commercials
Title: Automotive Service Advisor
Company: Shaw Commercials
Location: Castlebar, County Mayo, Ireland
Role: Automotive Service Advisor
Contract: Permanent, Full-Time
Location: Castlebar, County Mayo, Ireland
Salary: 33000 – 45000 Per Annum
Working Hours: 42.50 hours per week
Experience Required: 5 + yrs
Job Description
- Act as the main point of contact for customers regarding vehicle servicing, diagnostics, maintenance, and repair enquiries.
- Record customer concerns and vehicle details accurately in the Dealer Management System (DMS) / workshop system. Schedule and coordinate workshop bookings with the Workshop Controller to ensure efficient workflow.
- Liaise with technicians regarding diagnostics, job progress, and repair requirements.
- Coordinate with the Parts Department to ensure timely availability of required parts.
- Provide customers with timely updates on vehicle status, progress, and completion timelines. Prepare job cards, repair orders, invoices, and service documentation to company standards.
- Assist in preparing service quotations and repair estimates based on workshop findings.
- Maintain accurate customer, vehicle, warranty, and service history records.
- Support warranty administration and manufacturer compliance requirements.
- Ensure compliance with health & safety regulations and manufacturer service procedures.
- Maintain strong communication between customers, technicians, and internal departments.
- Contribute to continuous improvement of service efficiency and customer experience. Carry out additional duties as required by management.
