Overview
Automotive Parts Associate Jobs in Ottawa, Canada at Canadian Tire – Ottawa, ON
Part Time Automotive Parts Associate at 1170 Heron Rd Ottawa Summary
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.
Responsibilities and Tasks Customer Service
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Smiles, makes eye contact with and greets customers.
- Directs or guides customer to the location of requested items.
- Answers questions and provides friendly advice and services to customers.
- Suggests value-added and related products to customers to ensure they go home with what they need.
- Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations in a professional manner.
- Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
Operations
- Sources and orders automotive parts for customers though authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
- Processes returns, warranties and castings as required.
- Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Reports stolen and damaged goods to Management.
- Locates products in the warehouse.
- Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.
- Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- Complies with company, store, department, and Automotive Service Centre policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.
Requirements
- Demonstrated automotive subject matter knowledge and interest.
- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Ability to operate a cash register is an asset.
- Ability to work under minimal supervision with computerized systems.
- Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.
Required
Skills and Abilities
Successful candidates will demonstrate the following competencies:
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of honesty, integrity and respect .
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to work effectively in a fast-paced, customer-focused environment .
- Strong communication skills , ability to listen carefully and to give precise instructions.
- Aptitude for building and maintaining interpersonal relations , both with customers and coworkers.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to multitask, adapt and cope with challenging and changing situations .
- Positive attitude, punctuality and solid work ethic.
Potential Career Opportunities
- Next levels:
Ser…
Title: Automotive Parts Associate
Company: Canadian Tire – Ottawa, ON
Location: Ottawa, Canada
Category:
