Overview
Automotive Aftersales Operations Analyst Jobs in Miguel Hidalgo, Mexico City, Mexico at BYD MÉXICO
Title: Automotive Aftersales Operations Analyst
Company: BYD MÉXICO
Location: Miguel Hidalgo, Mexico City, Mexico
We are looking for a dynamic and detail-oriented After Sales Operations Analyst to support and optimize passenger vehicle after-sales operations. This role is key in ensuring service excellence across dealer networks, driving operational efficiency, and supporting continuous improvement initiatives.
Key Responsibilities
- Provide daily operational support to ensure effective implementation of after-sales service standards, processes, and policies.
- Act as the main liaison between headquarters and dealer networks, ensuring alignment and effective communication.
- Monitor and analyze key after-sales KPIs (service processes, online operations, spare parts status, facility conditions, and staffing updates).
- Prepare performance reports and conduct regular operational review meetings with dealers and service centers.
- Perform quarterly dealer audits and on-site operational inspections.
- Identify improvement opportunities and support process optimization initiatives, including process mapping and performance tracking.
- Support and drive after-sales projects such as new process rollouts, training initiatives, and operational improvements.
- Collect and analyze market data to support strategic decision-making.
- Maintain and manage after-sales operational databases and reporting tools.
- Collaborate with cross-functional teams (Sales, Customer Service, Training, Quality) to achieve overall business objectives.
Requirements
- Bachelor’s degree in Business, Engineering, Automotive, or a related field.
- Advanced English proficiency is a must.
- 2–3 years of experience in automotive aftersales, service operations, in dealership environments.
- Strong knowledge of aftersales procedures, KPI´s, commercial policys, and bonus. Also analytical and problem-solving skills with attention to detail.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
"At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are available to talented individuals, regardless of gender, age, origin, sexual orientation, gender identity, or any other condition. Our hiring decisions are based on each person´s merits, competencies, and values, in strict compliance with Mexican legislation.
Furthermore, the organization does not request or require pregnancy tests or Human Immunodeficiency Virus (HIV) medical certificates as part of the hiring process, in accordance with applicable laws and non-discrimination principles."
