Overview
AUTO OFFICE Chevrolet Warranty Admin Jobs in San Antonio, TX at Vara Chevrolet
Title: AUTO OFFICE Chevrolet Warranty Admin
Company: Vara Chevrolet
Location: San Antonio, TX
JOB SUMMARY: We are looking for a Warranty Admin to join our team! We prefer someone who has previous warranty experience and strong attention to detail. The day-to-day duties of this role include booking warranty repair orders, maintain receivables schedule, and processing warranty paperwork,
Responsibilities
Book warranty repair orders and submit claims of manufacturer warranty, not limit to Service Warranty
Maintain receivables schedules; service contract claim submission and follow up
Work closely and effectively with team of technicians, service writers, and supervisors
Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
Communicate with Service Advisors to define the scope of a warranty claim
Process all warranty paperwork to ensure proper documentation and to verify criteria
Arrange for parts for shipment to factory or distributor
Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by GM Warranty Department.
Stays abreast of all factory recalls, announcements, and procedures
Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate re-submission
Maintain record of all claims submitted, returned/rejected and paid and their current status
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
Provide a weekly report to the service manager regarding claims status
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
Qualifications
Automotive warranty experience
GM warranty experience is a plus
- Tekion DMS experience is a plus
Attention to detail
Ability to work well with others and be part of a team
Proficiency in Microsoft Office
General accounting knowledge preferred
Valid non-suspended driver's license and clean driving record
- Must be at least 21 years of age
- Professional, well-groomed personal appearance
- Bilingual strongly recommended
- High School diploma or equivalent
- Excellent oral and written communication skills
- Must have a clean driving record and a valid non-suspended driver's license
- Background check and drug screen
Benefits
- 75% of medical insurance premiums paid by the employer
- $20,000 life insurance coverage provided by the employer
- Dental, vision, and additional insurance options available
- 401(k) retirement plan with company matching contributions
- Paid vacation and personal time off (PTO)
- Annual Christmas party and luncheon
- Exclusive employee discount on parts and services for GM vehicles
- Opportunity to purchase GM vehicles at employee pricing
Company Blurb
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
