Overview
Assistant Head of Service(After Sales) – Bus & Truck Jobs in Batu Caves, Selangor, Malaysia at Avensys Consulting
Title: Assistant Head of Service(After Sales) – Bus & Truck
Company: Avensys Consulting
Location: Batu Caves, Selangor, Malaysia
Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
ROLES AND RESPONSIBILITIES
- Oversee truck service, maintenance, and repair operations across company-owned and dealer workshops.
- Ensure service productivity, turnaround time, uptime, and service quality standards are achieved.
- Establish and enforce SOPs, service standards, and operational best practices.
- Manage dealer network performance, compliance, audits, and capability assessments.
- Support dealer development through training, operational guidance, and process improvements.
- Act as the key liaison with the principal/OEM for all service-related matters.
- Conduct monthly reviews on warranty trends, technical issues, and quality improvements.
- Manage fleet customer relationships, service expectations, and maintenance programs.
- Drive service contract sales, contract renewals, and upselling opportunities.
- Oversee 24/7 call centre and breakdown rescue operations, including SLA management.
- Monitor KPIs such as turnaround time (TAT), first-time fix rate, uptime, and warranty trends.
- Lead and develop service managers, dealer support teams, technicians, and call centre staff.
- Manage operational budgets, profitability, and cost efficiency across service operations.
- Ensure parts availability and optimize inventory levels across workshops and dealer networks.
- Enforce health, safety, environmental, and quality assurance standards.
REQUIREMENTS
- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field.
- 15–20 years of experience in truck/commercial vehicle service operations or after-sales management.
- Strong experience in workshop operations, dealer management, and fleet customer support.
- Proven expertise in managing service contracts and after-sales commercial programs.
- Experience handling warranty management, technical escalations, and OEM/principal coordination.
- Knowledge of KPI tracking, service performance management, and operational reporting.
- Experience in 24/7 service operations or breakdown/call centre management is an advantage.
- Strong leadership, stakeholder management, communication, and problem-solving skills.
- Good business acumen with experience managing budgets, profitability, and operational efficiency.
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name : Emimal Joshwa
Reg No : 201201037177
Avensys Consulting Sdn Bhd
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
