Overview
Assistant Business Development Manager (PORSCHE) Jobs in Kocaeli, Türkiye at Doğuş Otomotiv
Title: Assistant Business Development Manager (PORSCHE)
Company: Doğuş Otomotiv
Location: Kocaeli, Türkiye
Doğuş Otomotiv is Turkey's leading automotive importer and one of the largest automotive distributors.
Creating its business plans with the vision of "creative service beyond expectations", Doğuş Otomotiv builds its corporate strategy on the goal of "working with a focus on customer satisfaction".
Doğuş Otomotiv is the company with the widest brand and service network in Turkey in its sector.
Doğuş Otomotiv, the representative of 18 international brands and 19 affiliated product groups, offers to its individual and corporate customers a wide product portfolia in the field of passengers cars, light commercial vehicles, heavy vehicles, industrial and marine engines and cooling systems with Volkswagen Passenger Cars, Audi, SEAT, CUPRA, Škoda, Bentley, Lamborghini, Porsche, Volkswagen Commercial Vehicles, Scania, Meiller, Thermo King, Wielton, Novamarine, Aerofoils, MATE.Bike, Riviera, Linssen Yatchs brands.
To learn more about our company, you can visit: https://kariyer.dogusotomotiv.com.tr/
We are looking for an Assistant Business Development Manager – (CRM & Data Analytics) to join the Porsche Türkiye team within Doğuş Otomotiv Servis ve Ticaret A.Ş.
This position will be responsible for developing and managing the CRM strategy covering the entire customer lifecycle of Porsche customers, improving customer experience processes, and creating new partnerships within the Porsche ecosystem to generate additional customer value.
The role will be positioned under the Sales and Business Development Department within the Porsche Türkiye distributor organization.
Responsibilities:
- Developing, implementing and monitoring the CRM strategy for Porsche Türkiye
- Designing the CRM architecture covering the Porsche customer lifecycle (lead management, customer segmentation, Sales Journey design, etc.)
- Analyzing customer insights through the CRM data infrastructure and transforming them into business strategies
- Designing and managing campaign and customer communication processes together with the Marketing team via CRM
- Working with product teams and technology partners to develop new CRM features and ensure the integration of Global CRM systems with Doğuş Otomotiv CRM systems
- Developing and coordinating CRM processes with Porsche Centers and ensuring the implementation of Porsche Global customer experience standards
- Developing new partnerships and partner programs to expand the Porsche customer ecosystem
- Ensuring coordination between CRM processes and Sales, After Sales, and Marketing teams
- Monitoring customer satisfaction and customer experience performance indicators
- Managing CRM, data security, KVKK (data protection) and compliance processes
- Developing customer-focused use cases for the Porsche global mobile application and connected vehicle ecosystem
- Monitor and analyze key performance indicators (KPIs), Take necessary actions on Porsche Centers to maintain given targets.
Qualifications:
- Bachelor’s degree in Engineering, BA, Economics or a related field
- Minimum 5 years of experience in CRM, customer experience, loyalty programs, or customer data management
- Experience in data analysis, customer segmentation, and campaign management
- Strong understanding of digital customer communication channels
- Ability to manage multiple projects simultaneously with a results-oriented mindset
- Strong analytical thinking and problem-solving skills
- Advanced proficiency in MS Office tools
- Strong communication skills with the ability to coordinate multiple stakeholders and partners
- Advanced level of written and spoken English
Working with us offers:
- Career and development opportunities: We support your journey of continuous learning and growth through various development programs, including the GO Gelişim Okulu, a personal learning platform, language support, and assistance for pursuing a master’s degree.
- In-house entrepreneurship: You can freely share your ideas on the Fikir Platformu, take action by participating in Doğuş Otomotiv Project Teams, or even seize the opportunity to start your own business through Invendo.
- Flexible working arrangements: We promote work-life balance with our hybrid work model, allowing you to work remotely for up to 3 days a week.
- GoWell programs: You'll have access to exclusive benefits for you and your family, including fitness support, social clubs, volunteer programs, psychological counseling, dietitian services, daycare support, partnerships with private educational institutions and the opportunity to enjoy the benefits of Doğuş Otomotiv and Doğuş Holding brands.
