Overview
Aftersales Service Senior Specialist (Quality Control) Jobs in Hanoi Capital Region at VINFAST
Title: Aftersales Service Senior Specialist (Quality Control)
Company: VINFAST
Location: Hanoi Capital Region
Key Responsibilities
- Conduct Tier 2 post-audits and quality assessments for Service Shops/Distributors to ensure full compliance with company procedures, regulations, and service standards.
- Analyze audit and assessment results to identify operational gaps, quality issues, and non-compliance areas.
- Develop corrective action plans, improvement initiatives, and remediation measures for identified weaknesses.
- Monitor implementation progress and support Service Shops/Distributors in achieving quality improvement targets.
- Collaborate closely with internal stakeholders to continuously enhance aftersales service quality and customer satisfaction.
- Prepare assessment reports and provide recommendations to management.
Requirements
- Bachelor’s degree in Engineering, Automotive, Business Administration, or related fields.
- Minimum 3–5 years of experience in Quality Control, Aftersales Operations, Service Audit, or related functions.
- Strong analytical, problem-solving, and communication skills.
- Experience working with dealer/distributor networks is highly preferred.
- Ability to conduct audits systematically and drive continuous improvement initiatives.
- Good command of English communication and reporting skills.
Why Join Us?
- Opportunity to work in a dynamic and fast-growing environment.
- Professional development and career growth opportunities.
- Competitive compensation and benefits package.
